Ankita Dahake
Payroll Operation Analyst @Razorpay
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WORK HISTORY
Payroll Operation Analyst @Razorpay
Bangalore Urban, IN
Providing helpdesk operational support and resolve problems to the end-usersatisfaction through email & call support.Responsible for payment method /terminal operationalchanges of client\'s account. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adheringto the SLAs and work processesHandle compliance related query of client eg- Generation ofForm 16/16A, Deduction check of TDS,ESI, PF & PTClient KYC & Payroll account KYC Verification by checkingclient’s business document as per standard SOPDesign, document and implement procedures to streamlinepayroll processes.Customer Due Diligence -KYC
EDUCATION
G.H.Raisoni college of engineering Nagpur
Bachlor of Engineering
Somalwar Nikalas Junior College
HSC
ABOUT ANKITA DAHAKE
Enthusiastic Operational Analyst eager to contribute to team success through hard work, attention todetail and excellent organizational skills. Clear understanding of Resolving customer issues related toPayment Gateway and Payment Links and training in communications and problem solving skills. Motivated to learn, grow and excel in globally leading company.
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