Ankit V.

About Ankit V.

Director / VP - IT Delivery | US Healthcare Technology | Revenue Growth & Customer Success LeaderTechnology executive with 18+ years of global experience leading large-scale IT delivery, digital transformation, and revenue expansion across US Healthcare, BFSI, and Supply Chain. I build and scale high-performing delivery organizations that drive margin growth, predictable execution, and long-term client value. I lead at the intersection of technology, operations, and commercial strategy - owning multi-million-dollar portfolios with full accountability for P&L, delivery governance, customer satisfaction, and account expansion.US Healthcare Expertise - Deep experience across:• Payer and Provider platforms• EHR/EMR integrations and interoperability• Claims processing, prior authorization & Revenue Cycle Management (RCM)• Value-based contract management and care enablement• HIPAA compliance and regulatory initiatives• Healthcare data platforms, analytics & decision intelligence• Cloud modernization and DevOps transformationI understand regulatory complexity, data governance, and operational sensitivity unique to US Healthcare environments. Global Delivery & PMO Excellence• Led distributed engineering teams across global geographies • Built scalable PMO & portfolio governance frameworks • Owned margin optimization, forecasting & cost control • Implemented SAFe & enterprise Agile transformations • Improved release predictability, velocity & stakeholder alignment • Directed cloud, automation & digital modernization programsMy focus: structured execution, financial discipline, measurable business outcomes. Account Growth & Executive Partnership: Not just delivery—I drive growth. • Achieved 30%+ account expansion through strategic upsell • Identified white-space opportunities across healthcare ecosystems • Partnered in RFP solutioning & executive value positioning • Led QBRs tied to ROI & value realization • Improved CSAT, renewals & long-term partnership strengthTechnical Depth + Strategic Vision With a foundation in full-stack engineering & architecture, I translate boardroom strategy into scalable technology execution - bridging product, engineering, and business leadership seamlessly. Core Areas: IT Delivery Management | US Healthcare IT | Digital Transformation | P&L Ownership | PMO Leadership | Customer Success | Account Growth | SAFe | Agile | Cloud Modernization | DevOps | Healthcare Data | Operational Excellence

Experience

1. Director of Customer Success

   Innovaccer

   Feb 2022 — Present · Dallas, TX, US

   P&L Ownership: Drive gross margins, renewals, and expansion strategy for a multi-million dollar portfolio spanning Value-Based Care (VBC), Payer, and emerging healthcare verticals.Strategic Delivery: Lead end-to-end execution of enterprise-scale SaaS implementations—from business case development and value engineering to governance and stakeholder communication.Product Strategy & Innovation: Partner with technical teams to design modular system frameworks, integrating external data interfaces and customizing solutions to fit complex healthcare ecosystems.Operational Excellence: Reduced internal costs and improved efficiency by conducting feasibility assessments and streamlining data-conformance workflows.Agile Leadership: Managed cross-functional product and engineering teams using Agile frameworks to ensure high-quality releases and seamless User Acceptance Testing (UAT).Value Engineering: Act as a subject matter expert on customer business processes to deploy modular SaaS solutions that solve core operational pain points.

Education

• Uptech

  Bachelor of Technology - BTech, Information Technology

  2003 — 2007