Ankit Tiwari

About Ankit Tiwari

Skilled IT professional with 5 years of experience in IT support and infrastructure and…

Experience

1. Infrastructure and Hardware Specialist

   TrueBlue Inc.

   Sep 2024 — Present · Gurugram, IN

   As an infrastructure and hardware specialist. I led the design, implementation, and ongoing management of enterprise-grade IT infrastructure, including servers, storage systems, and networking equipment, to support multiple locations. My efforts ensured smooth operations and minimal downtime by delivering prompt, effective technical support to both end-users and IT staff. I managed incident intake through phone calls, thoroughly documenting issues, resolving them efficiently, escalating when needed, and ensuring timely closure of requests within established SLAs. Additionally, I provided extensive support for internal applications such as Prism, WorkAlert, and LabPro, enhancing productivity and ensuring a seamless work environment. I also ensured the reliable operation of network printers and mobile device management (MDM) systems, improving workflow and user satisfaction. As part of my role, I managed distribution lists and shared mailboxes through Active Directory and Exchange servers, facilitating effective communication and collaboration across the organization. I also developed and maintained detailed system configuration documentation, procedures, and best practices, ensuring consistency and promoting knowledge sharing within the IT team. In my capacity as an Identity and Access Management specialist, I managed shared drive access and application permissions, oversaw user termination processes, and handled Active Directory (AD) account management. I am proficient in using BitLocker for data protection and in creating network folder paths. My expertise also includes hardware and application support, network troubleshooting, and resolving connectivity issues with VPN and remote access tools such as SplashTop and Remotely Anywhere. Additionally, I troubleshoot Wi-Fi issues, ensure compliance with SLAs, and effectively manage P1 and P2 tickets. I also implement Access Control Lists (ACLs) to enhance security and optimize data management.