Ankit Srivastava
Team Lead Qa @Novo
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WORK HISTORY
Team Lead Qa @Novo
EDUCATION
Doon Business School
Master of Business Administration - MBA, Marketing&International Business
ABOUT ANKIT SRIVASTAVA
Working as a Process Lead with 8 years of experience in QA, disputes, fraud analysis, and risk management within the banking and fintech sectors, I develop SOPs, implement process improvements, and ensure high-quality deliverables. I oversee QA for the entire banking operation, achieving a 15% increase in efficiency through process streamlining and the implementation of best practices.With over two years of experience in dispute operations, I have developed strong analytical skills, team management, and leadership abilities. I am passionate about optimizing team performance and delivering exceptional service quality. I specialize in process optimization, data-driven decision-making, and regulatory compliance, currently leading the QA Enablement Team at Novo.With certifications in Lean Six Sigma, SAP SD, and PMP Basic, I am recognized for mentorship, root cause analysis, and continuous improvement initiatives, driving operational efficiency and fostering collaboration
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