Ankit Singh Gour
Workpac @Virtual Clone
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WORK HISTORY
Workpac @Virtual Clone
Bhilai, IN
Analyst at WorkPac Technology
EDUCATION
Chhattisgarh Swami Vivekanand Technical University, Bhilai
BE - Bachelor of Engineering, Information Technology
Naresh i Technologies
(ISO certificate), core java, php, angular js, css html
ABOUT ANKIT SINGH GOUR
Experience in IT operations and accumulated skills like technical troubleshooting, team management and process training. Critical thinker who addresses client support issues quickly and who consistently exceeds performance standards.• Troubleshoot Laptop & desktop computer hardware.• Assisting with Chats and Calls process whenever required.• Creating modifying escalating tickets on salsesforce.• Educating users with technical support and guide necessary troubleshooting.• Monitoring users computers • Authentication Manager Tool used by user for safer logons. Provide second line assistance when needed for software & hardware related issues.
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