Ankit Singh Gour

Technology

Role
Workpac at Virtual Clone
Location
Bhilai, CG, IN
LinkedIn followers
500 followers

About Ankit Singh Gour

Experience in IT operations and accumulated skills like technical troubleshooting, team management and process training. Critical thinker who addresses client support issues quickly and who consistently exceeds performance standards.• Troubleshoot Laptop & desktop computer hardware.• Assisting with Chats and Calls process whenever required.• Creating modifying escalating tickets on salsesforce.• Educating users with technical support and guide necessary troubleshooting.• Monitoring users computers • Authentication Manager Tool used by user for safer logons. Provide second line assistance when needed for software & hardware related issues.

Experience

  1. Workpac

    Virtual Clone

    Aug 2024 — Present · Bhilai, IN

    Analyst at WorkPac Technology

Education

  • Chhattisgarh Swami Vivekanand Technical University, Bhilai

    BE - Bachelor of Engineering, Information Technology

    2012 — 2017

  • Naresh i Technologies

    (ISO certificate), core java, php, angular js, css html

    2016 — 2016

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