Ankit Sharma
Major Incident Manager at Wipro Ltd
- Role
- Major Incident Manager at Wipro
- Location
- Kanpur Nagar, UP, IN
- LinkedIn followers
- 500 followers
About Ankit Sharma
I am an Incident Manager with a record of effectively managing critical Major incidents and ensuring resolution of issues ASAP. Additionally, I have fundamental knowledge of AWS and Azure platforms, as well as basic skills in MS Excel, Power BI, and Power Automate. I am actively seeking opportunities to enhance my skills and I am dedicated to ongoing learning.
Experience
Major Incident Manager
Sep 2021 — Present · Pune, IN
Responsible for planning and coordinating all the activities required to perform, monitor, and report on the processResponsible for communicating with the Incident Process OwnerPoint of contact for all Major IncidentsResponsible for the effective implementation of the process \"Incident Management\" and carries out the respective reporting procedure.Represent the first stage of escalation for IncidentsMonitor the incidents to ensure that the Service Level Agreement are respectedIdentify, initiate, schedule and conduct incident reviewsEnsure the closure of all resolved and end-user confirmed Incident recordsProvide guidance to the Incident Process CoordinatorsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
Education
DR. VIRENDRA SWAROOP INST. OF COMPUTER STUDIES,
Bachelor of Computer Applications
2019 — 2021
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2022 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.