Ankit Sharma

About Ankit Sharma

A seasoned Training and Compliance professional with 15+ years of experience across…

Experience

1. Manager

   HDFC Bank

   Jul 2024 — Present

   Managing Virtual Sales and compliance for Preferred and Imperia Customers.• Responsible for managing NPS, C-Sat and E-Sat for Noida Center.• Acquisition of CASA, FDs from other bank money, family banking, credit cards and end to end service.• I have been managing a team of 24 RMs and managed to get multiple RMs to qualify for MDRT.• Measuring & implementing consistent high quality of services and sales interactions and customer engagement through sample calls monitoring. and effective Feedback sessions to RMs.• Review each case, to avoid MD escalations if any. And ensuring timely closures of customer complaints pertaining to Credit card and account.• Ensuring timely closures of Complains related to Credit card and Account.• Handling grievance redressal, nodal office, social media and banking ombudsman complaints.• Assist in relationship building with the bank by cross selling HDFC products like PL, CC, HL etc.• Liasioning up with compliance and risk departments to ensure risk free operation for the bank as well as the customer.• Tracking proper follow up channels in order to resolve issues of irate customers.

Education

• Kendriya Vidyalaya

  Bachelor's degree, 12th

  2007 — 2008

• Guru Gobind Singh Indraprastha University

  Bachelor of Business Administration (BBA), Business/Commerce, General

  2008 — 2011

Skills

• Team Management
• Sales
• Call Centers
• E-Commerce
• Market Research
• Team Building
• Vendor Management
• Customer Service
• Crm
• Telephone Skills
• Customer Satisfaction
• Platform Skills