Ankit Sharma
Driving Customer Success @ Birdeye | Empowering Brands with Innovation, Strategy & GenAI | Proud Alumnus of National Defence Academy, Pune
- Role
- Team Lead, Customer Success at Birdeye
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Sharma
Customer Success Manager with 9 years of experience driving customer retention, account growth, and product adoption in the SaaS industry. Proven expertise in building scalable customer success frameworks, leading cross-functional collaboration, and improving NRR, ARR, and NPS. Passionate about delivering business outcomes through customer advocacy and operational excellence. Seeking global opportunities to help SaaS organizations enhance customer lifetime value and expansion revenue.
Experience
Team Lead, Customer Success
Jan 2024 — Present · Gurugram, IN
As a Team Lead in the Customer Success department at BirdEye, I lead a dedicated team of Customer Success Managers to ensure the delivery of exceptional support and guidance to our valued clients. My responsibilities include- Providing leadership, mentorship, and ongoing support to the customer success team to achieve individual and team targets- Proactively engaging with clients to understand their needs, address concerns, and identify opportunities for upselling and cross-selling- Collaborating with cross-functional teams to develop and implement strategic initiatives aimed at enhancing customer satisfaction, retention, and loyalty- Monitoring team performance metrics and KPIs to drive continuous improvement and optimize performance- Facilitating training sessions and workshops to equip team members with the knowledge and skills required to excel in their roles- Serving as a strong advocate for customers within the organization and championing customer-centric initiatives.Join me at BirdEye and be part of a dynamic team dedicated to empowering businesses to succeed through unparalleled customer experience. Let\'s make an impact together! Connect with me to learn more.
Education
Institute of Management Technology, Ghaziabad
Advanced General Management Program
2022 — 2023
Don Bosco High School - India
10, CBSE
1998 — 2009
Army Public School (APS)
10+2- CBSE, PCM
2009 — 2011
Jawaharlal Nehru University
Bachelor of Arts - BA, (Hons) Economics
2012 — 2015
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