Ankit Sharma
Manager @Genpact | Trust & Safety | People & Client Management| Problem Solving Expert
- Role
- Operations Manager at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ankit Sharma
Operations Leader with 12+ years of experience in BPO, ITES, and digital operations…
Experience
Operations Manager
May 2025 — Present · Hyderabad, IN
Experienced leader with a 10 plus year track record in optimizing service delivery and cultivating high-performing teams in dynamic contact center environments. I specialize in driving operational efficiency, managing SLAs, and fostering strong client relationships across global markets in Tech Support, Customer Service, BGV & Trust & safety industries. My passion lies in coaching and mentoring talent, resolving complex issues through root cause analysis, and implementing strategic improvements that directly impact customer satisfaction and business growth. I am always seeking new opportunities to leverage my expertise in team management, performance optimization, and client engagement.
Education
ISBM University
Bachelor's degree, Bca
Guru Nanak Dev Polytechnic College
diploma, Electrical, Electronics and Communications Engineering
2010 — 2013
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