Ankit Kumar

About Ankit Kumar

As a Technology Analyst at Infosys, I leverage my strong technical aptitude and proficiency in SharePoint Online, Power Automate, and PowerApps to provide effective application and customer support for various accounts, such as Siemens Healthineers, Edgewell, and Alstom. I utilize the Sharp Service Now Ticketing Tool to efficiently resolve complex technical issues and collaborate with cross-functional teams. I have delivered exceptional results in fast-paced and challenging environments, such as increasing the user retention rate by 25% for a large healthcare client.I hold a Bachelor of Technology degree in Computer Science from SKIT Jaipur, where I acquired a solid foundation in programming, data structures, algorithms, and software engineering. I am dedicated and detail-oriented, committed to continuous learning and professional growth. I am looking for a great opportunity with a mid-large size firm where I can contribute towards upcoming technology innovations and manage key projects that impact the organization, as well as broaden my scope of learning from the organization’s team members.

Experience

1. Technology Analyst

   Infosys

   Sep 2019 — Present · Pune, IN

   Excellent technical aptitude | Experienced working with SHARP ServiceNow Ticketing Tool, Application and Customer Support | Proficient in technologies such as SharePoint Online, Power Automate | Analytical and Communication Skills

Education

• SKIT Jaipur

  Bachelor of Technology - BTech, Computer Science