Ankit Saxena
Great Manager Certified Leader| Customer Experience | Operations Leader | Remote & On-site
- Role
- Deputy Manager at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Saxena
The key to success is to start before you are ready.” —Marie Forleo.This quote has found its practical manifestation in my efforts and my progressive track record of over 14 years of experience. I am a versatile and accomplished Strategic Operations Management Leader with talent of working in high-pressure global environment by directing multi-disciplinary & multi-cultural teams across Telecom, ITES, Digital Products, RPO & BFSI industries entailing multiple domains like Mortgage, Payments Solutions, Collections & Recoveries.Currently upskilling in operations and project Management, eager to contribute to a dynamic organization. Open to remote and On-site roles.Over the years, I have consistently developed & formulated innovative strategies for achieving significant business growth, CSAT & NPS Improvement along with managing various aspects of complete Business Operations. I am a multi-functional expert with excellence in strategizing business excellence, automation & digitization initiatives including budgetary control & team development. I successfully re-designed and implemented operational policies, SLAs, SOPs, etc. to achieve business goals. I have proven success in recruiting & developing efficient talent to achieve operational excellence and achieve highest customer delight.My amazing Journey has exposed me to various cultures which has helped me work with individuals from diverse backgrounds with utmost patience and empathy; I drive these teams to deliver concrete results as per client expectations.KEY SKILLS Global Operations Mgmt.| Sales Support, Cross-sales, Service Delivery | Revenue Maximization | SOP, SLA & TAT Adherence | AHT & Quality Management | Internal Audits & Control | Operational Excellence Projects | Operations Risk Mitigation | Pilot Process Set-up & Stabilization | Operations Transition & Transformations | Budgeting, P&L, Financial Mgmt.| Client Communication & Reporting
Experience
Deputy Manager
Oct 2025 — Present · Gurugram, IN
Education
INST.OF INFORMATION & MANAGEMENT TECHNOLOGY RAM GHAT ROAD,ALIGARH
BCA - Bachelor of Computer Application, Computer Programming
2007 — 2010
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