Ankit Sangwan

Experience

1. Manager

   HDFC Bank

   Jul 2020 — Present · New Delhi, IN

   Creating and implementing a strategy to improve the collection of outstanding credit.Implementing deadlines for invoicing and payment collection.Negotiating with customers in cases when non-payment occurs.Preparing monthly feedback reports on payment collections.Training and mentoring of staff members in the collections department.Design and review logics of field follow-up for the portfolio managed towards achievement of target set.Monitor and review the agency / field executives performances periodically.Achieve the money collection under principal, fees & charges as per targets.Innovate and design logics to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Regional/Zonal Collection Managers to prevent the same.Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.Ensure that calls are made on the portfolio through recorded lines during the month at the agency and field visit updates are available in the web-collections.Call recordings have to be validated and updated in the visit report submitted to the agency.To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers, dedicated HDB(ADFC) callers and Referrals.Settlement process involving issue of settlement letters to be in line with approvals received.Manage escalations and ensure resolution of all cases.Monitor performance of field agencies and address performance deficiencies.Ensure 100% compliance of critical items like DRA certification/ police verification etc.Code of conduct to be followed by the vendor across aspects of field and tele calling.Regular review of vendors basis their performance, man power invested, productivity expectations and process norms.

Education

• Indian Institue of Banking & Finance

  Debt Recovery Agent Examination, Banking and Financial Support Services

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Computer 'O' Level Standard Course, Computer Programming/ Internet and Web Page design

• BRAHMANAND P.G. COLLEGE,

  Bachelor of Commerce - BCom, Accounting

• Central Board of Secondary Education

  Intermediate-12th, Business studies / Accountancy / Economics / English / Hindi

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Master of Commerce - M.Com, Finance and marketing

• Central Board of Secondary Education

  High School - 10th, Mathematics / Social Science / Science / English / Hindi