Ankit Prakash

About Ankit Prakash

Experienced Training Specialist with a demonstrated history of working in the customer service industry. Strong support professional with a Bachelor degree in Engineering (BE) and expertise in providing comprehensive and strategic communication, softskill and process support to trainees working across multiple operational units for seamless customer experience.On a regular basis I support a team with min head count of 25-30 associates (domestic and international process). Involved in creation and delivery of cross-cultural, process enhancement and behavioral trainings. Experience includes conducting development sessions [Instructor Led (ILT), Virtual (VILT)], creating training plans, tools and maintaining database for reporting purposes- Managed New Hire Training, Cross Skill and Cross Store Training, BQ management, New Hire Orientation, IT On-Boarding and Mentorship programs- Trained over 3500+ agents across India and Overseas- Worked around creation of Training Plans, Training content, Self help tools and One-Stop shop resources- Conducted programs to upskill newly onboarded training resources- Developed and implemented performance improvement strategies and plans to promote continuous improvement- Collaborated with stakeholders across Operations, Quality, Human Resources and others for overall learner experience- Managed other work related metrics such as Attrition, PTL, SA etc.Skills include People Management, Customer Relationship Management, Performance Management, Cross-Cultural Communication, Public Speaking, Research Support, Vocational Training, Communication Training, Softskill Training, MS PowerPoint, MS Excel and Facilitation.Get in touch to have a conversation on anything you wish, or about exploring the different domains of successful career options. Connoisseur of Finance planning and management.

Experience

1. Sr Training Specialist (Universal Trainer)

   Amazon

   Dec 2025 — Present · New Delhi, IN

Education

• The Shetkari Shikshan Mandals Padma Vasantdada Patil Institute of Technology, Bavdhan Khurd,Pune 38

  Bachelor of Engineering (BE), Mechanical Engineering

  2013 — 2017

• Loyola School Jamshedpur

  Secondary School

• Army Public School (APS)

  Primary School

• St. Mary's English High School, Jamshedpur

  Higher & Senior Secondary School