Ankit Pandey
Associate Engineer | Server & Network Support
- Role
- Associate Engineer at Quess
- Location
- Jabalpur, MP, IN
- LinkedIn followers
- 500 followers
About Ankit Pandey
Skilled IT support engineer with expertise in service desk, hardware and software…
Experience
Associate Engineer
Dec 2024 — Present · Jabalpur, IN
Setting up and optimizing server environments• Identifying and resolving server issues to minimize downtime• Creating and managing users and security groups and resetting domain user passwords on AD server• Managing user onboarding flows, such as configuring user mail accounts and providing related support• Configuring VLANs and managing network traffic while enhancing security and performance• Using Ping, Trace Route, and Cable Test to troubleshoot connectivity problems• Providing end-to-end support for configuring, installing, and maintaining computer hardware and software, including desktops, laptops, and peripheral devices• Use RCViewer to remotely resolve software and driver-related issues• Performing software updates on user systems for compliance with company policies• Liaising with third-party vendors for system hardware, printer, software, and network-related issues • Creating and reporting system inventory and IP details on a weekly basis• Managing and resolving tickets on Service Desk, including technical support, user onboarding and offboarding tickets, network issues, etc.
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