Ankit Pandey
CCaaS Solutions Leader | AI Enablement Consultant | Webex Contact Center Expert @ Cisco
- Role
- Leader, Solutions at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ankit Pandey
Enrich Experience of Troubleshooting, Designing and Implementing Enterprise to Service Provider scale Collaboration Solutions. Expert Level Knowledge of Cisco Telepresence Solution, On-Premise and Cloud Offering. Hands on Experience on Cisco contact centre Design and Architecture. Have Experience of Leading delivery teams in challenging customer Environment.Solution manager at Cisco Contact centre Business Unit and a trust advisor of Partner\'s/Customer\'s for WebEx Contact centre. Leading SaaS deployments of WebEx Contact centre software and helping customers for smooth transition on Cloud Solutions from On-prem.Technical Expertise:Video/Telepresence: Cisco Immersive and non-immersive Endpoints, Cisco Meeting Server, Expressway Series, VCS-C/E, MCU and Telepresence Server, Conductor, TMS, Content Server, ISDN Gateway.Cloud Collaboration Technologies’ Hybrid, CMR Cloud, Cisco Spark, Cloud Connectors and Webex. Collaboration Technologies: Cisco Jabber, Collab edge, MRA, XMPP Federation, SIP Federation, Jabber Guest, Skype For Business Integration. IP Telephony: CUCM (Call Manager), Unity Connections, IM & P, Voice Gateway, SIP trunking, WebEx Audio, CUBE. UCCE: ICM,PG,CVP,VXML Gateway, MEDIA Servers, SIP Outbound Dialer. Service Provider: SIP, H323, MGCP, SCCP, RTP, TIP, BFCP, STUN, TURN, ICE, TCP/IP, TLS, Certificate Authority (PKI). Networking Services and Tools: DHCP, DNS, FTP, SFTP, Wireshark, SIPp, Postman.
Experience
Leader, Solutions
Apr 2025 — Present · Bengaluru, IN
Experienced professional driving digital transformation through On-Prem to Cloud Migrations, CCaaS & CPaaS solutions, and Webex AI & AI Enablement. Helping businesses leverage the power of the cloud and AI to enhance customer experiences and improve operational efficiency.I specialize in guiding organizations through seamless On-Prem to Cloud Migrations, with a focus on Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaaS) implementations. Passionate about leveraging Webex AI and broader AI Enablement strategies to create intelligent and personalized customer interactions.
Education
Hindustan College of science and technology
BTECH, Electronics and instrumentation
2005 — 2009
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.