Ankit Mittal
Team leader at Metlife Global Capability Center | Yellow belt certified | CMMI
- Role
- Team Leader at MetLife
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ankit Mittal
Knowledge Guru is the platform that covers news stories and information about “Innovation & Tech, Business, Startups, Latest News, Photography. Our purpose is to keep our audience engage in a fruitful way by letting them know about latest update and trending.Hubfirms is the platform that covers news stories and information about “Innovation & Tech, Business, Startups, Latest News, Photography. Our purpose is to keep our audience engage in a fruitful way by letting them know about latest update and trending.
Experience
Team Leader
May 2025 — Present · Jaipur, IN
As a Team Leader – Operations, I specialize in driving operational excellence and fostering high-performing teams. With a strong focus on process optimization, compliance, and quality assurance, I ensure seamless execution of business workflows while mitigating risks and maintaining data privacy standards.I bring expertise in leadership, stakeholder management, and performance analytics, enabling me to deliver measurable improvements in efficiency and customer experience. My approach combines strategic thinking and hands-on problem-solving, ensuring that every project aligns with organizational goals and regulatory requirements- Lead and mentor a team of associates to achieve operational goals and maintain high performance standards- Oversee daily operations, ensure compliance with SOPs, and implement process improvements for efficiency- Act as a liaison between management and team members, providing updates and resolving escalations.Skills -Driving team performance through coaching, mentoring, and engagement strategies.Conflict resolution and fostering a collaborative work environment.Succession planning and talent development.End-to-end process management and workflow optimization.SLA adherence and KPI monitoring for service delivery.Implementing Lean and Six Sigma methodologies for continuous improvement.Data-driven decision-making using performance dashboards.Trend analysis and forecasting for operational planning.Preparing executive-level reports and insights.Data privacy and security compliance.Incident management and root cause analysis for breaches.Managing cross-functional communication and escalations.Building strong client relationships and ensuring satisfaction.Negotiating and influencing outcomes with senior leadership.Proficiency in CRM systems, workflow tools, and reporting platforms.Familiarity with automation tools and digital transformation initiatives.
Education
University of Rajasthan
BCA, Computer Science
2014 — 2017
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