Ankit Mishra
Senior Product Support Specialist | FreshWorks | 💼
- Role
- Senior Product Support Specialist at Freshworks
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ankit Mishra
Greetings and welcome to my LinkedIn profile! I\'m Ankit Mishra, dedicated to providing top-tier support and assistance to our global clientele. In my role as a Senior Product Support Specialist at Freshworks, I am committed to delivering exceptional service to our premium MRR clients. Professional Background With over 5 years of experience in the IT support industry, I\'ve had the privilege of assisting clients across diverse sectors, including IoT Automation SaaS applications, gaming platforms, and AI ChatBot mechanisms. My experience extends beyond traditional support roles; I\'ve actively contributed to AI chatbot development and deployment, enhancing user experiences and operational efficiencies.As a Senior Product Support Specialist, I ensure seamless support delivery and foster strong relationships with our valued clients. My technical expertise includes proficiency in Freshdesk, Zendesk, Jira, and Salesforce administration, enabling me to effectively address client needs and deliver optimal solutions. Skills & Expertise I excel in utilizing various CRMs such as Freshdesk, Zendesk, Jira, and Salesforce, Service Now leveraging their functionalities to streamline processes and enhance customer satisfaction. Additionally, my experience in Salesforce administration equips me to efficiently manage client data and workflows. Learning & Growth I believe in the perpetual pursuit of knowledge and am currently focused on enhancing my understanding of API functionalities and implementation. Staying abreast of emerging technologies, including advancements in AI and automation, allows me to remain at the forefront of the IT support industry. Networking & Collaboration I highly value meaningful connections and thrive on collaborating with like-minded professionals. Let\'s connect and explore how we can leverage our synergies for mutual growth and success! Education & Certifications I hold a Bachelor of Technology in Computer Science Engineering from RKDF University Bhopal, India. Personal Interests Outside of work, I find solace in attending live musical concerts, as music nourishes my soul and mind. Balancing professional commitments with personal interests is essential for leading a fulfilling and well-rounded life. Let\'s Connect! I\'m enthusiastic about engaging in insightful conversations, exchanging ideas, and exploring potential opportunities. Please feel free to reach out via LinkedIn messaging.Thank you for visiting my profile, and I eagerly anticipate connecting with you soon!
Experience
Senior Product Support Specialist
Apr 2024 — Present · Hyderabad, IN
Education
RKDF UNIVERSITY
Bachelor of Technology - BTech, Computer Science Engineering
2017 — 2021
The Noble School Hyderabad
Matriculation, ICSE
2014 — 2015
DBMS Kadma High School - Jamshedpur
High School Diploma, PCM
2015 — 2017
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