Ankit Mehta
Senior Manager at Genpact | Ex Amazon | Driving Operational Excellence & Leadership Impact | 19+ Years in CX & Ops
- Role
- Senior Manager Operations at Genpact
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ankit Mehta
Ankit is a seasoned Senior Manager with over 19 years of experience in customer service operations, spanning global banking portfolios and e-commerce ecosystems. With a strong foundation in virtual environments and process excellence, he has led large-scale teams across personal banking, retail banking, and mortgage services—delivering consistent results in customer satisfaction, compliance, and operational efficiency.His tenure in banking operations includes managing complex transitions, optimizing service delivery for regulated financial processes, and driving transformation across multiple geographies. Ankit has successfully scaled virtual service models, launched new service sites, and led high-impact initiatives that resulted in measurable cost savings and reduced attrition.After a successful chapter in banking operations, Ankit transitioned to Amazon, where he expanded his leadership into customer service and seller partner support—bringing his structured, data-driven mindset to dynamic, high-volume environments.Certified in Six Sigma Greenbelt, he brings deep expertise in structured problem-solving, FMEA, and process optimization. His leadership style is defined by strategic clarity, stakeholder alignment, and a commitment to continuous improvement.Known for his proactive approach, clear communication, and emotionally intelligent leadership, Ankit thrives in fast-paced settings and is dedicated to lifelong learning, team engagement, and delivering solutions that align with business goals. Reach out at k•••••••@gmail.com
Experience
Senior Manager Operations
Sep 2025 — Present · Jaipur, IN
Education
University of Kota
Bachelor of Commerce - BCom, Business Administration and Management, General
University of Kota
Master of Commerce - MCom, Business Administration and Management, General
2008 — 2010
Skills
- Vendor Management
- Business Analysis
- Business Process Improvement
- Business Process Outsourcing (Bpo)
- Performance Management
- Outsourcing
- Transition Management
- Team Management
- Management Information Systems (Mis)
- Management
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