Ankit Manchanda
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- Role
- Senior Services Engineer at bp
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ankit Manchanda
12+ years of experience in service management. Leading Problem, Incident and knowledge management department for Apac region and handling day to day activity with BCP.Develop Problem and knowledge management programs.create Knowledge Base as per client reqirements.Ensure platform availability and time to time interactions with developer to make it better.Sound knowledge of operations and engineering framework. Regular governance with development, infrastructure managers. Experienced in managing internal and external relationships with all stakeholders and operational teams to ensure smooth project management and customer service.Ensuring that process surpasses achievement of delivery & service quality norms for client.Produce SLA exception reports and investigate the root cause. Effective communication and collaboration skills.
Experience
Senior Services Engineer
Jun 2023 — Present · Pune, IN
Education
Lovely Professional University
Bachelor of Technology (B.Tech.), Information Technology
2007 — 2011
Skills
- Bmc Remedy
- Networking
- Knowledge Management
- Event Management
- Incident Management
- IT Service Management
- Change Management
- Problem Management
- Major Incident Management
- Noc
- Itil V3 Foundations Certified
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