Ankit L.
Operations & Customer Success Leader | Driving Strategy, Client Relations & Service Excellence at Educase India | Ex-Jio | Vendor Management | Cost Optimization | Compliance & Dispute Resolution
- Role
- Head of Operations at Educase India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ankit L.
I am an experienced Operations and Customer Support professional with over 9 years of…
Experience
Head of Operations
Nov 2023 — Present · Hyderabad, IN
As Head of Operations and Customer Support at Educase India, I lead strategic and operational efforts to deliver seamless service, impactful client experiences, and scalable support systems for schools and preschools across India. My role focuses on driving operational excellence, cross-functional alignment, and a customer-first culture that supports long-term success.Key Responsibilities:• Operations Leadership: Oversee and optimise core processes to ensure efficiency, consistency, and high-quality service delivery across partner institutions.• Client Relationship Management: Build strong, trust-based relationships with educational clients, addressing needs proactively and enhancing satisfaction through personalised support.• Strategic Planning: Align operations with company goals by analysing trends, client feedback, and market shifts to drive continuous service improvements.• Customer Support Oversight: Lead customer support teams to ensure prompt, empathetic, and effective issue resolution, delivering a smooth user experience.• Technical Support Coordination: Manage platform-related support operations in collaboration with technical teams, resolving issues efficiently and improving usability.• Cost Optimisation: Implement cost-saving measures and streamline processes to boost operational efficiency while maintaining service quality.• Team Leadership: Hire, train, and lead high-performing teams, fostering a culture of accountability, collaboration, and continuous learning.• Performance Reporting: Monitor KPIs and service metrics to assess outcomes, identify trends, and support data-driven decisions.
Education
Rajasthan Technical University, Kota
Bachelor of Technology - BTech, Computer Science
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