Ankit Kumar

About Ankit Kumar

As a results-driven Customer Success Manager with over 5+ years of experience in operations and customer success management across diverse industries, I am dedicated to leveraging my expertise to drive success and develop long-term customer relationships. With a proven ability to strategize, communicate, negotiate, and manage teams, I am committed to delivering positive results and ensuring customer satisfaction.My journey as a Sr. Customer Success Manager at Traqo Technology India Pvt Ltd!I specialize in managing SME and logistics clients, ensuring high client satisfaction, retention, and revenue growth. My key focus areas include:Key Highlights: Increased revenue through strategic upselling and cross-selling. Achieved client satisfaction and retention. Successfully managed a portfolio of high-value clients with sustained growth.As Key Account Manager (Customer Success Manager) for LocoNav India Private Limited, I am responsible for managing the Corporate Key Accounts of Telematics-Direct Sales Department. By collaborating with internal teams, I have successfully resolved client escalations resulting in 100% customer satisfaction. I have also generated revenue through upselling, cross-selling, and device renewals for existing accounts. Furthermore, I have developed and maintained strong relationships with assigned clients to ensure continued business growth and success. Upselling · Relationship Building · Product Adoption · Onboarding · Escalations Management · Business Reviews · Articulation · Customer Relationship Management (CRM) · Customer Success · Customer Satisfaction · Customer Experience · Customer Engagement · Customer ServiceHandling Leads department and Qualifying over calls,Mails.Respond to all inbound inquiries, registrations, chats and other contact collection methodsCultivate initial engagement with prospects in order to generate qualified opportunities.Enter prospects into automated marketing culturing campaignsDevise and follow a process to ensure qualified leads are effectively tracked and monitoredProvide timely reporting on lead status of campaigns, including weekly lead qualification and opportunity reports.

Experience

1. Sr Specialist Kam

   Shiprocket

   Apr 2025 — Present · Gurugram, IN

Education

• Kamla Lohtia Sanatan Dharam College

  Bachelor of Commerce - BCom, Business/Commerce, General

  2014 — 2017

• Sanatan dharam Parcharak Senior Secondary School

  Senior Secondary, Business/Commerce, General

  2012 — 2014

• IBMR Business School

  Master of Business Administration - MBA, MARKETING/OPERATION

• Bhairtiyar university

  MBA (Marketing and sales ), Business, Management, Marketing, and Related Support Services

• S.S.N. Memorial Senior Secondary School

  High School, Business/Commerce, General

  2010 — 2011