Ankit Kumar
Operations & Customer Support Associate
- Role
- Operations Associate at PBPartners
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ankit Kumar
As an experienced Customer Support and Operations Specialist with 2+ years in the insurance and B2B domain, I have managed over partners and delivered seamless service across operations, portal handling, and payout resolution. I specialize in customer engagement, relationship management, and backend support with a focus on quality, empathy, and precision. My experience at PB Partners has helped me become detail-oriented, adaptive, and solution-focused.
Experience
Operations Associate
Dec 2022 — Present · Gurugram, IN
Delivered end-to-end support to life insurance partners across India, managing queries related to onboarding, payouts, documentation, and product navigation.• Acted as the single point of contact for policy escalations, ensuring timely and satisfactory resolutions through coordinated internal follow-ups.• Simplified complex insurance procedures for partners, increasing adoption of digital platforms and reducing support tickets.• Supported senior teams with backend coordination, MIS reporting, and client insights for operational improvements.
Education
Delhi University
Bachelor of Arts - BA
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