Ankit Kohli

About Ankit Kohli

As a Customer Service & CX Leader, I help organizations transform customer interactions into powerful growth engines. With a proven track record of delivering world-class experiences that drive loyalty, retention, and measurable ROI, I specialize in creating service strategies that not only delight customers but also strengthen the bottom line.Over the years, I’ve led high-performing teams, implemented scalable CX frameworks, and introduced innovations that consistently deliver results — from boosting Net Promoter Scores to achieving double-digit improvements in ROI.Core strengths include:Designing & executing customer experience strategies that align with business objectivesLeading cross-functional teams to deliver 5-star service journeysTurning customer insights into action for continuous improvementDriving service excellence that differentiates brands in competitive marketsLeveraging technology & analytics to optimize customer touchpointsI believe customer service isn’t just a support function — it’s a profit center. My mission is to ensure every customer interaction creates value, builds trust, and strengthens brand loyalty. Let’s connect if you’re looking to elevate your customer experience and see tangible returns on your investment.

Experience

1. Client Success

   EVOTEK

   Apr 2024 — Present · IN

Education

• National Institute of Management (Distance Learning)

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2008 — 2011

• Kamal Model Snr Secondary School

  12th class, Non - Medical

  2005 — 2006

• Kamal Model Snr Secondary School

  10th standard, CBSE

  2003 — 2004

Skills

• Call Centers
• Collections
• Sales
• Post-Sales
• Employee Engagement
• Customer Experience
• Accounts Receivable
• Performance Management
• Business Process Outsourcing (Bpo)
• Coaching
• Operations Management
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Training
• Customer Retention
• Customer Service
• Team Management
• Outsourcing
• Bpo
• Management
• Vendor Management
• Team Leadership
• Management Information Systems (Mis)
• Clm
• Logistics Management
• Pre-Sales
• People Management
• Leadership