Ankit Kaushik
Senior Technical Support Advisor (Azure & Microsoft Defender)
- Role
- Senior Technical Support Advisor (Azure & Microsoft Defender) at NTT DATA
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Kaushik
Experienced IT Support Engineer with 4+ years of expertise in Microsoft 365 administration, Windows/Mac OS troubleshooting, Azure AD, Intune, and IT security & compliance. Skilled in remote desktop support, incident management, virtualization, Adept at resolving L1 & L2 technical issues, managing ticketing systems (ServiceNow, Jira, Top Desk), and ensuring enduser experience management. Passionate about optimizing IT operations and delivering innovative cloud-based security solutions.
Experience
Senior Technical Support Advisor (Azure & Microsoft Defender)
Jun 2023 — Present · Gurugram, IN
Provided L2 technical support for Microsoft 365 services (Teams, Exchange Online, OneDrive), ensuring high-resolution rates. Led troubleshooting for Azure AD authentication, including SSO, MFA, Conditional Access, RBAC role assignments, and PIM. Investigated security incidents using Microsoft Defender for Office 365 and Microsoft Purview Compliance Portal. Implemented DLP policies and sensitivity labels to enhance security and compliance posture. Automated administrative tasks using PowerShell, reducing operational workload by 30%. Maintained detailed documentation, contributing to an internal knowledge base for streamlined issue resolution
Education
Maharshi Dayanand University
Bachelor of Technology - BTech
2019 — 2022
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