Ankit Ankit Jhingan J.

About Ankit Ankit Jhingan J.

I’m a transformation-focused leader with 20+ years of experience building, scaling, and optimizing global Shared Services and Capability Centers across HR, Finance, and Corporate Functions.While I’ve operated within enterprise roles, I’ve always worn a consultant’s hat—applying structured problem-solving frameworks, issue trees, scenario modeling, and data-driven storytelling to drive enterprise-wide change. My work has spanned continents, functions, and operating models, but my north star has remained the same: translating complexity into clarity, and strategy into sustainable impact. Built & Scaled GCCs from the ground up to 250+ FTEs, integrating delivery across APAC, EMEA, and the Americas Designed Global Operating Models using MECE frameworks, 2x2 matrices, and hypothesis testing Led Digital HR Transformation across 17+ countries—driving efficiency & cost savings through AI, RPA & ServiceNow Created Executive Dashboards & Storyboards linking operations to business KPIs and financial outcomes Enabled Data-Driven Decisions through scenario models, forecasting, and clean visual analytics Influenced at the Senior Leadership Level through strategic presentations, advisory insights, and stakeholder alignmentMy strength lies in balancing strategic thinking with hands-on execution, and influencing change at scale while building strong, empowered teams. Recognized by industry forums for excellence in Customer Experience, BPM Architecture, and Shared Services delivery. Speaker & panelist at leading Shared Services & Transformation conferences.

Experience

1. Director Global Business Services

   Micron Technology

   Sep 2019 — Present

   Spearheading the shift from traditional Shared Services to a next-gen, digitally-enabled Global People Services model, integrating HR COEs, analytics, and operational excellence. As a key architect, I built and scaled a world-class Global Services Center from the ground up, now delivering across multiple geographies. I specialize in operating model redesign, service innovation, automation, and stakeholder engagement.1. Scaled a Global Services Center to 140+ FTEs, covering Hire To Retire Cycle, Compensation & Benefits, L&D, Employee Data Management, and Contact Center services across 12+ countries—serving as the transformation engine for global HR delivery.2. Redesigned the Global Operating Model using structured frameworks, aligning delivery hubs across APAC, EMEA & Americas—achieving cost reduction and efficiency gain.3. Led an enterprise-wide HR modernization initiative, embedding Workday, ServiceNow, and AI-powered chatbot support to deliver tiered services with enhanced employee experience and process harmonization.4. Built integrated data and dashboards, enabling performance tracking and data-driven decisions on optimizations, automation, workforce planning, and Employee Experience (EX) outcomes.5. Championed governance and transformation strategy as part of the global Shared Services team—mentoring Leader pipeline on consulting-style problem solving, strategic planning, and digital enablement.

Education

• Amity University

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Amity University

  Master of Business Administration - MBA, Business Administration, Management and Operations

  2018 — 2021

• Delhi University

  Bachelor of Commerce - BCom, Commerce & Finance