Ankit Gupta

Sr Project Manager @Manras Technologies

Gurugram, IN

Manage Salesforce project implementation and adoption, including testing and training, working closely with the Project Manager, Operations Manager, and other key stakeholders• Assigns and monitor work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget • Manage customer-facing requests from both internal and client stakeholders, including standard service requests, SLA and change management requests, and support incident and problem resolution• Act as primary point of contact for Salesforce related issues, including initiating and tracking support incidents and calls, leading issue resolution, and escalating complex issues as needed• Develop and maintain Salesforce standards for reference by internal team and clients• Participate in Salesforce community, including user groups and conference attendance, in collaboration with other team members.• Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing many routine and complex projects/programs. • Resolves conflicts by demonstrating leadership and appropriate decision-making competencies• Manages and appropriately escalates: delivery impediments, risks, issues, andchanges associated to the product development initiatives

Swami Vivekanand Institute of Engg. & Technology, Ramnagar

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

Kendriya Vidyalaya

Master of Business Administration - MBA, Project Management

Sikkim Manipal University, Gangtok

Master of Business Administration - MBA, Project Management