Ankit Gupta
Operation Specialist || Fraudulent Charge || CSA|| TSE || Operation || @ Adobe || Acquisition Associate || Ex- US IT Recruiter || Hiring US candidate
- Role
- Technical Support Executive at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Executive
Mar 2024 — Present
Provided front-line support to customers via calls and chat for technical and billing-related issues.• Handled customer escalations with empathy and timely resolution.• Supported customers using Adobe Creative Cloud products such as Photoshop, Illustrator, Acrobat, and Premiere Pro.• Assisted users in troubleshooting installation, subscription, and activation issues across Adobe software suites.• Promoted Adobe premium subscriptions and cloud storage upgrades based on user requirements, contributing to increased revenue.• Identified opportunities to upsell individual applications to full Creative Cloud plans, achieving high conversion rates.• Collaborated with internal departments to ensure smooth issue resolution and process improvement.• Achieved consistent high CSAT scores through proactive follow-ups and clear communication.
Education
Mukularanyam English School - India
12th
2017 — 2019
Raj English School Paharia Varanasi
10th
2015 — 2017
Mahatma Gandhi Kashi Vidyapeeth
B.com
2019 — 2022
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