Ankit Gupta
Manager at EY | Consulting | ITIL 4 Master | PMP®
- Role
- Manager at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ankit Gupta
13.5 years of work experience in ITSM, SIAM, ITIL best practices implementation, ITIL Process Consulting, Business Consulting, CSI, IT Service Operations – End User Services, Remote Infrastructure Management, Customer Relationship Management, Vendor Management. Exposure to Agile methodologies and Scrum framework. Rich service delivery experience with diversified geographies spanning EMEA, Nordic & US/Canada based client engagements. Skillset : A. Service Management: ITSM, SIAM, Problem Management, Incident Management, Major Incident Management, Change Management, Knowledge Management, Service Request Management, IT Asset Management, Vendor Management, ITIL Implementation, ITIL Consulting, Infrastructure Services, Service Delivery, Operations, People Management, Supply Chain Management, Go Live Planning & Deployment. B. Service Delivery Excellence: Project and Program Management, Project Transitioning, Service Design and Implementation, Process Framework Development, Process Implementation and Evangelization (ITIL and Cloud Infrastructure).Agile Scrum Master: Exposure to Agile methodologies and Scrum framework.Data Science: Business Analytics and Business Intelligence, Data Analytics, Data Visualization, Data Mining, Python, R, R Studio, Tableau, Power BI.ITIL 4 MASTER Level Certified, Agile and Scrum Master Certified, SIAM and Prince 2 Foundation Level Certified.
Experience
Manager
Jan 2024 — Present · Bengaluru, IN
Business Consulting, Risk Consulting, ITSM, ITIL 4, SIAM, Program and Project Management, Process Excellence, IT Consulting, ITSM Transformation
Education
Texas McCombs School of Business
Post Graduate Program
2019 — 2021
SRM University
Bachelor’s Degree
2008 — 2012
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