Ankit Gour
Support Manager Banking Ombudsmen
- Role
- Support Manager at HDFC Bank
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ankit Gour
Build a career in a organization where my knowledge and skill set can be utilized in a…
Experience
Support Manager
Apr 2023 — Present · Jaipur, IN
Enforce the Board approved Grievance Redressal Policy in the bank.>>Mediate to resolve pending disputes between the bank and its customer following legalguidelines, industry codes and a fair approach.>>Provide support on decision-making in complaints which are complicated in nature.>>Communicate effectively to a wide range of stakeholders.>>Review customer service aspects in the Bank.>>Ensure timely and effective compliance of RBI instructions on customer complaints.
Education
Prestige Institute of Management, Dewas
Bachelor of Business Administration (BBA)
2009 — 2012
DAV Public School, Kota (Raj.)
Higher Secondary
1997 — 2009
IMS Ghaziabad
PGDM
2014 — 2015
Skills
- Budgets
- Corporate Finance
- Product Management
- Cost Accounting
- Digital Marketing
- Management Accounting
- Microsoft Word
- Mortgage Lending
- Financial Analysis
- Microsoft Excel
- Powerpoint
- Public Speaking
- Microsoft Office
- Sap Erp
- Strategic Planning
- Marketing Strategy
- Customer Relationship Management
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