Ankit Godara

Team Lead @Oliver & Bonacini Hospitality

Toronto, ON, CA

As a Team Lead and Server, I took on leadership responsibilities to ensure smooth daily operations, uphold excellent customer service, and support my team in achieving sales targets. Trusted with keyholder duties, I managed opening and closing procedures, cash handling, and store security.Key Responsibilities:Led and motivated team members to deliver outstanding customer service and meet performance goalsManaged opening and closing duties, including cash reconciliation and securing the premisesHandled customer inquiries and resolved issues promptly and professionallyAssisted in training and coaching new employees to build a strong, capable teamMaintained store organization, inventory accuracy, and compliance with company policiesCollaborated with management to optimize workflow and improve operational efficiencyMade on-the-spot decisions to address daily challenges and support smooth store operations