Ankit Dutta
Client Success Manager @ADP
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WORK HISTORY
Client Success Manager @ADP
AB, CA
Managing multi country/multi region/multi product portfolios of clients in 07 countries (manage across multiple time zones)•Products in scope : GlobalView, Global Time/eTime, Streamline/ADP Celergo, Success Factors/Emplovee Central.•Responsible for the overall health of the client relationship and position of ADP as the provider of choice for our clients.•Facilitate resolution of serious issues that cannot be resolved by Service & Operations leadership and have been escalated•Compile and deliver monthly, quarterly or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client. Host calls with ADP Functional teams, Partners and Client Services to review and address the overall client relationship/trends/hot issues where the SRM can help as agreed.•Monitor and oversee client performance under the terms of the contract, including service delivery. Create, maintain, and manage the action log to improve the client experience. Act as primary point for client escalation through resolution/tracking•Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team.
EDUCATION
ITFT College Chandigarh
Bsc.Airlines,Tourism,Hospitality Management
St.Luke's Sen Sec School
12th Std
SKILLS
ABOUT ANKIT DUTTA
I have over 13 years of experience in the service industry, with a focus on client relationship management, business development, and operations. Currently, I am a regional manager client operations at ADP, a leading provider of human capital management solutions.In this role, I manage multi-country, multi-region, and multi-product portfolios of clients in seven countries across Americas, covering GlobalView, Global Time, Streamline, Success Factors, and Employee Central. My core competencies include developing and maintaining strategic partnerships, driving positive business outcomes, facilitating resolution of escalated issues, and delivering service reviews and KPI analysis. I also leverage my hospitality expertise, acquired from managing operations and expansion for Treebo Hotels, a disruptive budget hotel chain in India, to enhance customer satisfaction and retention. I am passionate about delivering excellence, innovation, and value to my clients and ADP.
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