Ankit Dixit
Startup & CX Operations Leader | Healthcare & E-commerce | Digital & Offline Clinics | CX Automation, Retention & Scale | 13+ Years
- Role
- Associate Director Customer Experience at BeatO
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Dixit
CX Transformation Expert | 13+ Yrs Driving Omnichannel Strategy, Scalable Contact Center Ops & - Experience Innovation in Fast-Paced Startups & Enterprises Across Health tech, Eyewear, BFSI & E-commerce- Proven track record with leading brands- PolicyBazaar, Canon India, ShopClues, Lenskart and Currently associated with BeatO- MBA in Marketing | Certified Internal Auditor – ISO 13485:2016
Experience
Associate Director Customer Experience
Apr 2024 — Present · New Delhi, IN
Closely working with the CEO & Identifying ideal customer profiles and mapping CX journeys to identify the gaps across all touchpoints, for all kinds of customer interactions, transactions, and engagements – from pre-purchase to end resolution to Care CX.• Establishing the Instant Doctor Consult process, overseeing the TnQ team, and managing the Doctor Ops team to enhance both CX and documentation quality.Process and Operational Experience -1. Contact Center Operations both Voice and Non Voice2. Doctor Process Operations 3. Social Media Management, RCA and Deep Dive4. New Product Development (NPD)- Startup to scale management5. Training & Quality audit process management
Education
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Post Graduate Diploma (PGDCA), Computer Application
Jiwaji University
Bachelor of Commerce - B.Com, With Computer Application
Jiwaji University
Master of Business Administration - MBA, With Marketing & HR
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