Ankit Dedhia
Software Engineer Infra @Augusta Hitech
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WORK HISTORY
Software Engineer Infra @Augusta Hitech
Coimbatore, IN
Asia Pacific Region Site Support for Multiple Countries.•Maintained approximately 90% SLA in closing tickets within a 24-hour window.•IT Asset Management for the APAC Region.•Worked on Ticketing tools like ServiceDesk / ServiceNow /FreshWorks.•Worked on Utility tools like Manage Engine / Ninja RMM•Adroit in configuring, installing, troubleshooting, and repairing servers, PC, and laptops. Hands-on experience on Active Directory, Exchange Admin, Teams, Remote desktops and Virtual Machine, Windows Server, 0365, Azure.•Managing AWS Workspaces Infrastructure.•Managed End User Computing for the APAC Region.•Corporate quality and improvement process (TQM) working closely with management to support the design, review, and implementation of process policies.•Supported and assisted Migration activities for 2 Entities (Zoll Medical and Jaeger Medical)
EDUCATION
Vidya Niketan
Secondary School
Maharashtra State Higher
High School Diploma
SKILLS
ABOUT ANKIT DEDHIA
Robust IT infrastructure solutions, with a focus on contributions in cloud computing…
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