Ankit Davda
Customer Success Manager | Enterprise Accounts | Product Improvement | B2B SaaS & PaaS | Operational Excellence | Project Management | Problem Solving
- Role
- Manager - Key Accounts at ProHance
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ankit Davda
With over 10 years of experience in Customer Success, Client Relationship Management, and Strategic 10Project Delivery, I specialize in building trusted client partnerships, driving adoption, and ensuring high retention across global portfolios.My expertise lies in aligning cross-functional teams to deliver measurable outcomes. I have successfully managed enterprise and mid-market clients in fast-paced SaaS and service environments, leading QBRs, handling complex escalations, and contributing to revenue growth through strategic upsell and renewal initiatives.Known for a hands-on approach, I’ve led onboarding, built scalable processes, improved CSAT scores, and collaborated closely with product and tech teams to turn feedback into features. Key Skills: Customer Success | Client Relationship Management | Escalation Management | B2B SaaS | Retention Strategy | Project Management | Stakeholder Engagement | Onboarding & Adoption | Jira | Excel | Slack | Figma Open to opportunities in Customer Success leadership, Escalation Management, or Strategic Account roles (remote, hybrid or Dubai-based)
Experience
Manager - Key Accounts
Feb 2026 — Present · Mumbai, IN
Managing enterprise client relationships as the primary point of contact, ensuringalignment between business goals and ProHance platform capabilities•Creating decks for MBRs & QBRs for all the clients•Analyzing operational data to generate actionable insights and configure theplatform to meet client requirements•Collaborating with Product and Support teams to address client feedback,enhancements, and issue resolution•Assisting in driving adoption and identifying cross-sell opportunities acrossProHance modules
Education
Amity University
Master of Business Administration (MBA), Marketing
2012 — 2014
Nagindas Khandwala College
Bachelor of Commerce - BCom
2007 — 2012
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