Ankit D.

About Ankit D.

Strategy Development: Develop and implement effective collection strategies and procedures to maximize recovery rates and minimize bad debt losses.Team Leadership & Management: Oversee, guide, and train a team of collection specialists, monitoring their performance and ensuring team goals are met.Performance Analysis & Reporting: Monitor and analyze collection data and metrics to identify delinquency trends, forecast cash flow, and prepare detailed reports for senior management.Process Improvement: Identify areas for improvement in the collections process and implement new technologies or strategies to enhance operational efficiency.Collaboration: Work closely with other departments, such as finance, sales, and legal, to streamline processes and resolve complex issues.Vendor Management: Manage relationships with external collection agencies and legal teams when accounts require litigation or advanced recovery actions. Escalation Handling: Handle escalated customer issues and complex negotiations for high-value or difficult accounts.Compliance Assurance: Ensure all collection activities adhere to relevant federal and state laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA), to mitigate legal exposure and risk.Customer Relationship Management: Balance the goal of debt recovery with the need to maintain professional and positive customer relationships, even during difficult conversations.Record Keeping: Ensure accurate and detailed records of all collection activities, communications, and payment plans are maintained within the relevant systems and databases.

Experience

1. Assistant Collection Manager

   Finnable

   Dec 2022 — Present · Nagpur, IN

Education

• Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

  Bachelor of Commerce - BCom, Business/Commerce, General