Ankit Chaurasiya
RTA Supervisor || GCC || Concentrix || Gurgaon
- Role
- Supervisor Rta at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Chaurasiya
As a dedicated Workforce Management Real-Time Analyst (RTA), I specialize in optimizing operational efficiency by monitoring and managing real-time agent performance across various contact centers. With a keen eye for data analysis and real-time decision-making, I work to ensure that staffing levels are in alignment with demand, mitigating service level risks and maximizing productivity.My expertise lies in using advanced forecasting tools and performance metrics to identify trends, anticipate staffing needs, and proactively resolve any real-time issues to minimize downtime and ensure exceptional service delivery. By leveraging strong communication and problem-solving skills, I collaborate with team leaders and other departments to adjust schedules and processes in real-time, ensuring smooth operations and exceeding KPIs.
Experience
Supervisor Rta
Dec 2025 — Present · Gurugram, IN
Education
Swami Vivekanand Subharti University (SVSU), Meerut
Bachelor of Commerce - BCom
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