Ankit Bose

Trainer @Fino Payments Bank Ltd

Kolkata, IN

As a Trainer at Fino Payments Bank, I was responsible for delivering structured and impactful training sessions to employees across all levels—from frontline staff to senior leadership, including Regional and Zonal Heads. My focus was on enhancing team performance through strong product knowledge, process training, and service excellence.Key Responsibilities: • Conducted comprehensive training programs for new joiners, branch staff, field sales teams, and senior-level employees (Regional/Zonal Heads) • Delivered both classroom and on-the-ground training covering banking products, digital platforms, regulatory compliance, and customer service best practices • Designed and regularly updated custom training content, manuals, and modules tailored to the audience and business needs • Collaborated closely with HR and regional leadership to identify skill gaps and implement targeted training plans • Measured training effectiveness through post-session assessments, feedback, and performance improvement tracking • Maintained high training standards and consistency across regions Achievements: • Successfully trained teams across multiple locations, improving operational efficiency and service quality • Earned a KPI rating of 3 (on a 3-point scale) for two consecutive quarters, reflecting strong training delivery and performance impactThis role strengthened my leadership, communication, and organizational development skills while directly supporting the bank’s growth and employee capability enhancement.

Bangabasi College

Bachelor of vocational, Accounting and Finance

CHANDIGARH UNIVERSITY

Master of Business Administration - MBA, Banking and Financial Support Services