Ankit Bilung
Immediate joiner | AI-Driven Product Manager | 5+ years | IIM Lucknow | Policybazaar.com
- Role
- Product Manager at Policybazaar.com
- Location
- Sambalpur, OD, IN
- LinkedIn followers
- 500 followers
About Ankit Bilung
Ankit is currently a Product Manager at Policybazaar. He is an MBA graduate from the Indian Institute of Management, Lucknow, and holds a B.Tech degree in Computer Science and Engineering from NIT Rourkela.With 3 years of product management experience and 2 years in software development and automation testing, Ankit brings a strong mix of technical depth and business acumen. At Policybazaar, he has driven multiple initiatives in self-service, claims, and endorsement journeys. He introduced an AI-powered interpretation layer that transformed unstructured insurer remarks into structured, customer-friendly information—reducing support tickets by 50%. He also led the development of an AI chatbot to automate query resolution, enabling faster response times and improving customer satisfaction.#IIMLucknow #Product #ProductManagement #ProductStrategy #AI #Chatbots
Experience
Product Manager
Jul 2023 — Present · Gurugram, IN
User Experience• Ideated and built self-service flows in ticketing section, reduced tickets/MAU by 10%• Launched User Dashboard showcasing top actions, reduced clicks to info by 50% • Executed user consent capture mechanism, reducing request to resolution TAT by 66% Growth & BU processes• Scaled cross-sell properties, growing annual premium revenue from ₹1 Cr to ₹100 Cr• Introduced AI middleware to interpret unstructured insurer remarks into structured data fields, optimized the user document upload process and reduced service tickets by 90%.• Implemented AI chatbot with pre-built flows to manage FAQs and simple requests, cutting agent effort by 50%.
Education
Indian Institute of Management, Lucknow
Master of Business Administration - MBA
National Institute of Technology Rourkela
Bachelor of Technology - BTech, Computer Science and Engineering
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