Ankit Bhangui
Senior Consultant at SAP ECS Delivery
- Role
- Business Process & Performance Manager at SAP
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ankit Bhangui
I am working for ITSM transition project as a Workstream Lead for Change Mgt. & Problem Mgt. process. Along with this role I am a Process Manager for Enterprise Cloud Services Cross Delivery - Change Management process. This includes development, driving process standardization, continuous improvement, definition of process documentation standards and the establishment of best practices- Overall 15 years of experience in field of IT Service Management & Networking- An ITIL certified professional with experience in different facets of Service Management & Delivery- In-depth knowledge of IT Service Management, project planning and coordination, reviewing quality specifications, resource management and ensuring a high level of customer satisfaction- Experience in Network support & people management.
Experience
Business Process & Performance Manager
Jul 2023 — Present · Pune, IN
Process Owner - Enterprise Cloud Services Delivery Change Management (Technical)Process Performance & OptimisationDelivery Process Excellence & Content
Education
Goa University
Master of Science (MSc), Information Technology
2007 — 2009
Skills
- Switches
- Routing
- Pre-Sales
- Vnoc
- Voip
- Vendor Management
- Video Conferencing
- Noc
- Routers
- Network Design
- Wireless Networking
- Cisco Call Manager
- Cisco Technologies
- Cisco Telepresence
- IT Operations
- Networking
- Wireless
- Internet Protocol Suite (Tcp/Ip)
- Troubleshooting
- Webex
- Firewalls
- Tandberg
- Tcp/Ip
- Network Security
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