Ankit Bhagat
Service Manager - UCaaS / Voice Automation at Orange Business Services.(PMP® #3266042, PRINCE 2® Practitioner, ITILv4)
- Role
- Customer Service Manager at Orange Business
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Bhagat
Currently serving as Customer Service Project Manager at Orange Business, leading…
Experience
Customer Service Manager
Jan 2022 — Present · Gurugram, IN
o Serve as a primary point of contact and lead projects to ensure they are completed on time and on budget.o Overall responsibility for Quality of Service and Customer satisfaction for all implemented Services in-sourced and outsourced services and solutions on assigned customers.(Measure service provided against defined Service Level Agreements).o Responsible to manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close.o Co-ordinate with cross functional teams such as Engineering, IT, Operations etc. to ensure execution, governance, and management of issues escalations in the project. o Communication and stake holder management - setting right expectations, handling escalations, conducting governance calls with the Executive leadership teams internally and externally Created service improvement plans to stabilize and improve Unified Communication as service by collaborating with customers and internal teams, resulting in enhanced customer experienceo Proactively identify existing customer needs, and opportunities to grow the customer relationship. Assist in validating and maintaining Customer Service Level Agreements, when required.o Risk Management: Effective risk management including proactively developing contingency plans to mitigate risks and limit exposure.o Making sure Documents (LLD, HLD, COG) or any other artefacts are all intact before Service is transitioned to Operations.
Education
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA, Business Administration, Management and Operations
2014 — 2016
Dav Public School
10th, English, Hindi, Maths, Science, SST
1990 — 2003
BBMS
12th, Physics, Chemistry, Maths, English, Biology
2003 — 2005
Maharshi Dayanand University
Bachelor of Technology (B.Tech.), ECE
2006 — 2010
Skills
- Telecommunications
- Voip
- Cisco Technologies
- Unified Communications
- Ip
- Network Design
- Wan
- IT Service Management
- Tcp/Ip
- Solution Architecture
- Routing
- Ccna
- Sip
- Telephony
- Cisco Call Manager
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