Ankit Balakrishna

Experience

1. Manager i - Risk Management

   Amazon

   Jul 2022 — Present · Bengaluru, IN

   Led Identity Risk initiatives across Amazon\'s global platform, developing and implementing strategies to prevent fraudulent activities.• Spearheaded automation initiatives reducing manual processing time by 87%, saving 8-9 investigator hours weekly through implementation of automated queue systems• Designed and implemented a new queue system for post video verification reviews, reducing resolution time from 10 days to 72 hours• Developed and implemented Q2G 2025 video verification volume forecasting system, accurately projecting YTD cases with 98% accuracy• Created and managed Executive Escalation protocols, maintaining 100% SLA compliance for L8-L10 escalations• Managed a team of 7 Risk Specialists, providing mentorship and guidance.• Hired and onboarded talent ensuring rapid exposure and skill development. Identified and communicated priorities, while setting clear performance expectations and feedback mechanisms for the team.• Identified and optimized existing workflows and best practices for process improvements and operational excellence. Prioritized root cause resolution and improved mechanisms while driving enhancements.• Led the implementation of a US Federal Law data metrics tracking system, enhancing compliance monitoring capabilities. • Strong ability to deliver clear and concise verbal and written communication (e.g, narratives, process / escalations / strategy briefs, risk response strategies, review docs, WBR/MBR)• Established new regional queues (NA, EU, and FE) improving case resolution efficiency by 60%.• Designed and implemented fraud prevention strategies of high-risk Bad Actors resulting in $11.9K prevented disbursements.• Provided coaching and career development to recognize strengths and identified opportunities to stretch and grow team members to set up for promotion.