Ankit Agarwal
Senior Release Product Manager at American Express
- Role
- Business Logic Developer - Gaap Genesys at American Express
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ankit Agarwal
10 years of professional corporate experience spanning across Financial Services, Banking, Aviation & IT Industry • Worked in the Agile - Scrum Model as a QA Tester and eventually upgraded my role to that of a BA/PO/SM • Certified Scrum Product Owner • Certified SAFe Agilist 5.0 • Certified SAFe POPM 5.0 • Worked closely with key accounts like CitiBank, CDK Global, Samsung, Exxon, Microsoft • Worked in the Manufacturing Domain space in the Hi-Tech Sector as a Product Consultant • Working as a Release Product Manager/Business Logic Developer/PMO in the Voice Response Capabilities Team • Hands on experience on tools like JIRA, Rally, GAAP, Perfecto, HP Quality Center
Experience
Business Logic Developer - Gaap Genesys
Oct 2020 — Present · Gurugram, IN
Cross skilled as a Business Logic Developer while transitioning to the CONNEX/DARWIN world in the POA (Point Of Arrival) world • Building use cases and application modules on the GAAP (Genesys Application Automation Platform) Tool by leveraging the Apache Groovy programming language • Carrying out T&I (Transformation & Innovation) work by finding improvement opportunities in the existing IVR call flows as a part of the GAAP Rules Team.
Education
Vellore Institute of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2009 — 2013
Institute of Management, Nirma University
Master of Business Administration - MBA, Marketing/Marketing Management, General
2016 — 2018
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