Ankish Vats
Senior Business Support Specialist
- Role
- Senior Business System Support Specialist at ERM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankish Vats
I am an IT Service Management professional specializing in Change, Incident, Major Incident, Problem, and Service Desk Management, with a strong foundation in ITIL practices. Known for calm decision-making under pressure, I have led the resolution of numerous critical incidents, driving collaboration between technical teams and business stakeholdersKey strengths include:Major Incident Management & Bridge Facilitation Change Management & Root Cause Analysis Problem Management.Application supportServiceNow (ITSM & ITOM) and Monitoring Tools (AWS CloudWatch, PagerDuty)My focus is on improving IT service resilience through automation, ServiceNow insights, and data-driven reporting. I’m looking for opportunities where I can contribute to ITSM strategy, drive proactive change, incident management.Top skillsMajor Incident Coordination (24/7 Critical Support) Problem & Change Management (CAB, RCA, PIR)Service Desk management, Application support
Experience
Senior Business System Support Specialist
Apr 2026 — Present · Gurugram, IN
Education
Institute of Information Technology & Management
Bachelor's degree, Computer Science
Jagan Institute Of Management Studies(JIMS Rohini)
Master of Computer Applications - MCA, Computer Engineering
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