Ankesh Kumar
DELL EMC - ECS, CLOUD ENGINEER
- Role
- Technical Support Engineer at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ankesh Kumar
Passion | Practice | Persistence
Experience
Technical Support Engineer
May 2022 — Present
Working as a Storage Engineer for DELL EMC ECS• Having knowledge of Block and File storage along with the concept of SAN and NAS protocols. • Assisted customers in resolving data unavailability and other severe issues.• Handling client from all different time zones and regions.• Storage Management and Troubleshooting Tools - CLI, ESRS.• Code Upgrade Activities on EMC Unified boxes• Basic Computer Networking troubleshooting• Administration of ECS• Assisting customers on various storage technical queries and issues raised via various channel such as DH(Dial-Home)• Providing timely update to the customers by following the Service Level Agreement (SLA).•Providing basic analysis reports on performance of the array.
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