Ankan Guhathakurta

About Ankan Guhathakurta

As a Digital & Business Transformation Leader, I help organizations unlock growth by building connected ecosystems at the intersection of data, technology, and creativity.Currently, I lead Digital Transformation and Marketing for Samsung\'s Digital Appliance (DA) Business and the Flagship Global Store (BKC) at Cheil India, driving end-to-end digital, CRM, and CX innovation for one of the world\'s most iconic consumer technology brands.With over 19 years of multidisciplinary experience across Digital Transformation, MarTech, CRM, and Customer Experience tarnsformation, I\'ve partenered with leading global enterprises across Consumer Electronics, BFSI, FMCG, Automotive, Fashion & Lifestyle, Aviation, Retail, and Fashion & Lifestyle sectors - enabling them to scale business performance through automation, data-driven personalization, web & app development, and omnichannel excellence.I\'ve led multi-million-dollar transformation programs, built and mentored high-performing cross-functional teams, and partnered with CxO leadership to define and execute strategic roadmaps that align business objectives with customer value, operational excellence, and brand growth.At the core of my leadership lies a commitment to translating complexity into clarity, aligning technology with business purpose, empowering teams with insight, and shaping customer experiences that deliver measurable and lasting value.Key Focus Areas- Digital & Business Transformation- MarTech, CRM & CX Strategy- Omnichannel Growth & Data-Driven Innovation- B2B & D2C Marketing Strategy- Client Relationship Management & CxO Partnerships- Key Account Management & Enterprise Leadership- Automation, Analytics & Performance Optimization Always open to conversations around how digital, data, and creativity can power the next wave of business transformation and customer experience excellence.

Experience

1. Senior Director - Global Marketing Operations

   JLL

   Jan 2026 — Present · Gurugram, IN

   Leading the Team Extension initiative within JLL Marketing Services CoE — JLL\'s Global Capability Center — with a mandate to build, scale, and govern an embedded marketing model that serves JLL\'s global functions across regions. Strategic partner, leading and scaling a cross-functional team of subject matter experts spanning Digital, MarTech, AI, Data & Analytics, Marketing Intelligence, Campaign Management, ABM, Content, Program Management, Marketing Portfolio, Product Owners, and Marketing Operations. Establishing governance frameworks, operating models, and performance structures for the Team Extension initiative. Partnering with global marketing leaders and functional stakeholders across APAC, EMEA, and the Americas to align team capabilities with business objectives. Defining hiring strategy, onboarding frameworks, and capability roadmap for team growth across locations including Gurugram, and Costa Rica. Driving service delivery excellence through structured stakeholder engagement, KPI definition, and continuous improvement processes

Education

• Management Development Institute, Gurgaon

  Master’s Degree, Business Administration and Management, Marketing and Finance

  2013 — 2016

• Kellogg Executive Education

  Digital Marketing Strategies - Data, Automation, AI & Analytics

• Guru Gobind Singh Indraprastha University

  Bachelor’s Degree, Computer Science

  2001 — 2005