Ank Shah
Enhancing IT Solutions with Customer-Centric Approach
- Role
- IT Senior Analyst at HCLTech
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Ank Shah
I’m a technical support professional who enjoys learning new things and finding better…
Experience
IT Senior Analyst
Mar 2020 — Present
Provide high-quality technical support in a fast-paced MSP environment, managing end-user systems, troubleshooting complex issues, and exceeding SLAs. Skilled in de-escalating challenges, building client trust, and ensuring efficient user authentication across platforms like Active Directory and Azure. Known for leading priority escalation calls and overseeing software compliance, I focus on delivering timely solutions and empowering users with training and resources to promote self-sufficiency.
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