Anjuman Afsar Khan

About Anjuman Afsar Khan

I am a Technical Support Engineer with 4+ years of experience supporting enterprise infrastructure across global environments, with hands-on exposure to server hardware, operating systems, virtualization, and production incident management. I have worked extensively on Dell and HPE platforms, troubleshooting complex hardware and OS-level issues while ensuring stability, availability, and customer satisfaction.My background includes supporting Windows and Linux systems, VMware virtualization, and core server technologies, along with managing high-severity incidents, root cause analysis, and end-to-end case ownership in fast-paced environments. I regularly collaborate with cross-functional teams, document resolutions and runbooks, and help drive operational consistency through knowledge sharing and mentoring junior engineers.With a strong interest in DevOps, Cloud, and Infrastructure engineering, I am actively building skills around automation, reliability, and scalable systems. I bring a problem-solving mindset, operational discipline, and a continuous learning approach, and I am eager to contribute to teams focused on cloud platforms, infrastructure reliability, and modern DevOps practices.

Experience

1. Technical Solutions Consultant

   Hewlett Packard Enterprise

   Aug 2023 — Present · Pune, IN

   As a Technical Solution Consultant at Hewlett Packard Enterprise (HPE),where I focus on delivering advanced technical solutions and infrastructure support across enterprise environments. My primary responsibility involves troubleshooting and optimizing a wide range of HPE server platforms, including ProLiant DL, ML, and Microservers, as well as Apollo, Synergy, BladeSystem, Moonshot, and Cray Supercomputers.In this role, I managed the installation, configuration, and deployment of HPE servers, ensuring seamless firmware and driver updates that maintain system reliability and performance. I extensively use tools such as HPE iLO, OneView, and Insight Diagnostics to monitor server health, assess performance metrics, and ensure uptime in mission-critical environments. My work spans across multiple operating systems, including Windows Server, Linux (RHEL/CentOS), and VMware ESXi, where I troubleshoot complex hardware, software, and network issues with a customer-focused approach.I contribute to infrastructure modernization by supporting server migrations, hardware refresh activities, and lifecycle management projects, helping enterprises evolve toward cloud-ready and virtualized environments. Using Salesforce (SFDC), I manage full-cycle case documentation, follow-ups, and resolution updates to maintain operational transparency and customer satisfaction.Collaboration is central to my role, as I work closely with cross-functional teams to align technical strategies with business continuity goals and best practices in IT infrastructure. Additionally, I enable automation and Infrastructure-as-a-Service (IaaS) capabilities by implementing HPE OneView and iLO-based management solutions across enterprise and data center environments.

Education

• Navy Children School

  Science

• University of Mumbai

  Bachelor of Engineering (B.E.), Automobile/Automotive Mechanics Technology/Technician

  2011 — 2015

• Skill-Lync

  Post Graduate Program in Hybrid Electric Vehicle Design and Analysis, Automotive Engineering Technology

Skills

• Solidworks
• Catia
• Siemens Nx
• C++
• Java
• Microsoft Office
• Hypermesh
• Ansys
• Leadership
• Autocad
• Ptc Creo