Anju Rani
Cisco Wireless | Catalyst Center | Cisco ISE | Ekahau | Cisco Meraki | Aruba Wireless
- Role
- Wireless Sme Consultant at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anju Rani
With almost ten years of experience in wireless network engineering, I have developed…
Experience
Wireless Sme Consultant
Jun 2025 — Present
Project - Life Science & Healthcare-Responsible for Wireless LAN infra - managing capacity, improving monitoring solutions, breakfix-Oversees and responsible for Installation, Configuration and migratiions- To participate or contribute on EN business in creation of proposals to drive service improvement plans-To ensure postivitve customer experience and CSAT with First Call Resolution and minimum rejected resolutions-Identify skill gaps and plan for traning/KT sessions-To independently resolve incidents and ensure agreed SLA is met for the team-To provide OnCall escalations/ L3 level support to team with incident and problem management-Mentoring team members to Upskill and processes as requjred from time to time-Suggest new technologies and design changes whenever necessary-Prepare/Update SOPs, process and technical documentation
Education
Birla Institute of Technology and Science, Pilani
Bachelor of Technology (BTech)
2015 — 2018
Birla Institute of Technology and Science, Pilani
M.tech
2018 — 2020
Govt. Polytechnic College
Diploma of Education
2011 — 2014
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