Anju B.
4x Salesforce Certified
- Role
- Solutions Engineer at Booz Allen Hamilton
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Anju B.
I am a Salesforce Professional with a passion for efficiency and solving complex business…
Experience
Solutions Engineer
May 2023 — Present · Houston, TX, US
CRM Implementation SpecialistSupporting the implementation of the VA Health Connect CRM program, a complex Salesforce-based healthcare technology application, tailored for the Veterans Health Administration and implemented across each Veterans Integrated Services Networks (VISN) nationwide, serving over users.• Maintain strong communication and relationships with Business Analysts, Support Team, leadership and stakeholders to address the specific needs of VISNs on a weekly basis• Proactively participate in weekly/bi-weekly meetings with VISNs; listening to risks and escalating to leadership as needed• Collaborate with other departments to strategize documentation changes and trainings, to ensure seamless implementation• Develop and maintain user list for VISN rollouts utilizing data in Microsoft SQL Server data.• Assist users in linking their PIV, enable MSO, synchronizing WebVRAM and troubleshoot errors for Progress Notes testing in CRM.• Leverage Corporate Data Warehouse (CDW) for user provisioning, troubleshooting and dashboards via Microsoft SQL• Generate Power BI dashboards to visualize user progress note testing metrics.• Prepare users to access CRM systems, provision users for Integration Test Utility application, assist and troubleshoot client staff through Progress Note testing and provision users for Production upon successful testing completion• Manage the Integration Test Utility tool and Service Onboarding Tracker (SOT) appTrack and update crucial reports and metrics for go-live success using the Service Onboarding Tracker app within Salesforce• Test and prepare screen sharers for Rehearsal of Concept• Provide support to VISN staff throughout various phases to ensure the successful rollout of the VAHC CRM Health Connect Program• Onboarding new team members to the project for a successful Implementation rollout.• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
Education
Trailhead by Salesforce
Salesforce Administrator
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